Order & Returns Support
On eBay, service metrics are not a nicety — they decide your visibility and your fees. We handle messages, returns and cases so your standards never slip below threshold.
What you provide
Access to your account messages and cases.
Turnaround
Ongoing, from week one
What’s included
Good to know
- !We cannot remove genuine negative feedback — we work to resolve the cause.
How it works
Scope agreed
You tell us what you need and we confirm exactly what is included and what it costs. Nothing starts until that is agreed in writing.
Work delivered
Ongoing, from week one. You get progress updates rather than silence, and a named person to ask.
Checked and handed over
We check the work against what was agreed, hand it over, and fix anything that is not right for 14 days afterwards.
Common questions
How much does order & returns support cost?
It starts at $299 per month. The exact figure depends on scope, and we confirm it in writing before starting. A minimum order of $250 / £200 applies across the site.
What do you need from me?
Access to your account messages and cases.
How long does it take?
Ongoing, from week one. If anything is likely to run longer, we tell you before you commit rather than afterwards.
Do I have to commit to anything ongoing?
No. One-off work is one-off. Monthly plans run month-to-month and can be cancelled with 30 days notice.