Defect & Feedback Recovery
A defect rate is not just a number — cross the threshold and you lose Top Rated status and the fee discount attached to it. Most defects can be challenged, but only inside eBay’s window.
What you provide
Access to your cases, defects and feedback.
Turnaround
Appeals filed within 48 hours of a defect appearing
What’s included
Good to know
- !We cannot remove genuine, deserved feedback — we work to resolve the cause.
- !Success depends on evidence, which is why dispatch records matter.
How it works
Scope agreed
You tell us what you need and we confirm exactly what is included and what it costs. Nothing starts until that is agreed in writing.
Work delivered
Appeals filed within 48 hours of a defect appearing. You get progress updates rather than silence, and a named person to ask.
Checked and handed over
We check the work against what was agreed, hand it over, and fix anything that is not right for 14 days afterwards.
Common questions
How much does defect & feedback recovery cost?
It starts at $199 per month. The exact figure depends on scope, and we confirm it in writing before starting. A minimum order of $250 / £200 applies across the site.
What do you need from me?
Access to your cases, defects and feedback.
How long does it take?
Appeals filed within 48 hours of a defect appearing. If anything is likely to run longer, we tell you before you commit rather than afterwards.
Do I have to commit to anything ongoing?
No. One-off work is one-off. Monthly plans run month-to-month and can be cancelled with 30 days notice.