Order & Returns Support
On eBay, service metrics are not a nicety — they decide your visibility and your fees. We handle messages, returns and cases so your standards never slip below threshold.
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Choose your option
minimum order $250 / £200Up to 500 orders
For a steady, growing shop
$299
per month
Orders
Up to 500 / month
Messages
Answered same business day
Cover
Mon–Sat
Most chosen
Up to 2,000 orders
For an established seller
$549
per month
Orders
Up to 2,000 / month
Messages
Answered within hours
Cover
Seven days
Unlimited orders
For high-volume operations
$899
per month
Orders
Unlimited
Messages
Continuous coverage
Cover
Seven days, extended hours
2
Add extras
optionalMultilingual support
Buyer messages handled in German, French or Spanish.
Defect appeals included
Unfair defects challenged as part of the plan.
Additional eBay site
Orders and messages handled on a second marketplace.