Defect & Feedback Recovery
Cross the defect threshold and you lose Top Rated status and the fee discount attached to it. Most defects can be challenged — but only inside eBay’s appeal window, which is where sellers lose out.
Know everything about this serviceChoose your option
minimum order $250 / £200Monitor
We watch and appeal what we can
Appeals
Defects and late dispatch marks
Response
Within 48 hours
Reporting
Monthly summary
Active recovery
Appeals plus buyer resolution
Appeals
Defects, cases and feedback
Response
Within 24 hours
Reporting
Monthly report + call
Standards rescue
For accounts already below standard
Appeals
Everything, plus root-cause work
Response
Same day
Reporting
Weekly until standards recover
Add extras
optionalHistoric defect sweep
A one-off review of every defect still inside its appeal window.
Feedback revision campaign
Structured requests to buyers who left unfair feedback.
Dispatch process review
We fix the operation causing the defects in the first place.