Returns & Reverse Logistics
B&Q customers can return marketplace purchases in store, which is good for conversion and complicated for you. This sets up a process that handles both routes.
What you provide
Your current returns process and reverse logistics arrangement.
Turnaround
2–3 weeks
What’s included
Good to know
- !Minimum order $250 / £200 applies.
- !Priced from — final figure confirmed before work begins.
How it works
Scope agreed
You tell us what you need and we confirm exactly what is included and what it costs. Nothing starts until that is agreed in writing.
Work delivered
2–3 weeks. You get progress updates rather than silence, and a named person to ask.
Checked and handed over
We check the work against what was agreed, hand it over, and fix anything that is not right for 14 days afterwards.
Common questions
How much does returns & reverse logistics cost?
It starts at $299 one-time. The exact figure depends on scope, and we confirm it in writing before starting. A minimum order of $250 / £200 applies across the site.
What do you need from me?
Your current returns process and reverse logistics arrangement.
How long does it take?
2–3 weeks. If anything is likely to run longer, we tell you before you commit rather than afterwards.
Do I have to commit to anything ongoing?
No. One-off work is one-off. Monthly plans run month-to-month and can be cancelled with 30 days notice.