Returns & Reverse Logistics
B&Q customers can return marketplace purchases in store, which is good for conversion and complicated for you. This sets up a process that handles both routes.
Know everything about this serviceChoose your option
minimum order $250 / £200Policy & process setup
Configured and documented
Scope
Returns policy and portal settings
Output
Configured and documented
Turnaround
1–2 weeks
Full reverse logistics design
Including in-store returns handling
Scope
Policy plus carrier and in-store flow
Output
An end-to-end process
Turnaround
2–3 weeks
Design & first quarter
Set up and then actually run
Scope
Design plus three months of handling
Output
Running steadily
Turnaround
2–3 weeks, then ongoing
Add extras
optionalPrepaid label setup
Return labels configured so customers are not left arranging carriage.
Large item returns process
A workable route for items a customer cannot post back.
Return reason analysis
Why products come back, read against the content that described them.