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B&Q

Order Ops & KPI Compliance

Mirakl measures acceptance rate, despatch time, cancellations and message response, and B&Q acts on them. This is the daily work that keeps all four inside threshold.

What you provide

Access to your fulfilment operation, in-house or 3PL.

Turnaround

Handover within 2 weeks, then managed daily

What’s included

Orders accepted and despatched to SLA
Messages answered in window
KPIs watched weekly
One round of revisions included

Good to know

  • !Minimum order $250 / £200 applies.
  • !Priced from — final figure confirmed before work begins.

How it works

Step 1

Scope agreed

You tell us what you need and we confirm exactly what is included and what it costs. Nothing starts until that is agreed in writing.

Step 2

Work delivered

Handover within 2 weeks, then managed daily. You get progress updates rather than silence, and a named person to ask.

Step 3

Checked and handed over

We check the work against what was agreed, hand it over, and fix anything that is not right for 14 days afterwards.

Common questions

How much does order ops & kpi compliance cost?

It starts at $349 per month. The exact figure depends on scope, and we confirm it in writing before starting. A minimum order of $250 / £200 applies across the site.

What do you need from me?

Access to your fulfilment operation, in-house or 3PL.

How long does it take?

Handover within 2 weeks, then managed daily. If anything is likely to run longer, we tell you before you commit rather than afterwards.

Do I have to commit to anything ongoing?

No. One-off work is one-off. Monthly plans run month-to-month and can be cancelled with 30 days notice.