Order & Returns Support

TikTok measures valid tracking, late despatch, on-time delivery and seller-fault cancellations. Miss the thresholds and distribution suffers before anything else does.

Know everything about this service

Choose your option

minimum order $250 / £200

Up to 500 orders

For a growing shop

$299

per month

Orders

Up to 500 / month

Cover

Working days

Reporting

Monthly summary

Most chosen

Up to 3,000 orders

For an established shop

$599

per month

Orders

Up to 3,000 / month

Cover

Working days, extended hours

Reporting

Monthly report + call

Unlimited orders

For high volume and LIVE spikes

$999

per month

Orders

Unlimited

Cover

Seven days

Reporting

Weekly reporting

Add extras

optional

Returns handling

Returns processed and disputed where the cost should not be yours.

+$249

Buyer message handling

Customer messages answered inside TikTok’s response window.

+$299

Fulfilment metric defence

The four metrics watched weekly, with exemptions claimed where due.

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